I would love to give a rating but I never received my package. It was delivered to the wrong address and Lofigirl never responded to my email.
Hello,
I am writing to you because we saw your recent review mentioning that you never received your package and that it was delivered to the wrong address. I sincerely apologize for the lack of response to your previous email and for the frustration this has caused you.
At Lofi Girl, we strive to provide the best experience for our community, and it is clear we missed the mark here. We would love to rectify this for you if you’re willing to give us another chance.
To help us investigate what went wrong and find an appropriate solution, could you please reach out to us via email at lofimerch@lofigirl.com?
In your email, please include:
Your Order Number
Any details regarding the address discrepancy
We are committed to finding a resolution, whether that involves a reshipment to the correct address or a full refund. We look forward to hearing from you!
Best regards,
The Lofi Girl Team
Enjoyed all tracks. Hope you release more like these
Lofi-Girl has amassed an impressive amount of tracks to keep us all entranced in whatever we are doing, im proud to own a record from them.
The pressing is so radiant and beautiful!! The music quality is amazing. Perfect to study or just chill at home. The gatefold came a bit damaged from the shipping, but the vinyl were intact
What a fun and colorful way to use to-do lists. I absolutely love this and use it daily! Best purchase ever!
High quality, very soft on the inside. Not some shein thingy. Its just perfect
Quality was top, colours looked great and was true to the pictures - super functional and reliable, new fave bag!
It’s a truly great vinyl that perfectly captures the Christmas spirit. Unfortunately, the delivery took much longer than expected, but aside from that, it’s really excellent.
This review is for the company distributing the record. I understand that production delays happen. What I don’t understand is why this company couldn’t be bothered to communicate this to your consumers. I had to contact your service team months ago after month for updates. It’s the little things that bring consumers back to our has form companies. I will never make another purchase from this company.
Hello,
Thank you for your honest feedback. We want to sincerely apologize for the lack of communication you've experienced regarding your order. Reading your review, it is clear that we have let you down, and for that, we are truly sorry.
We understand that while production delays are sometimes an unavoidable part of vinyl manufacturing, failing to communicate those delays is entirely on us. Your time and your support of Lofi Girl are incredibly valuable, and you shouldn't have to chase us for months to get an update on a product you’ve already paid for.
What we are doing to improve:
Enhanced Communication: We are currently overhauling our notification system to ensure that whenever a production timeline shifts, an automated and transparent update is sent directly to your inbox immediately.
We value you as part of this community and hope you'll give us one more chance to show you the level of service you deserve.
Best regards,
The Lofi Girl Team
Love the details on everything. Really screams the Christmas spirit
Beautiful patch although I couldn’t get it to adhere to my jacket securely without using fabric glue. That said, it looks great! Especially when paired with the synthwave patch.
Beautiful patch although I couldn’t get it to adhere to my jacket securely without using fabric glue. That said, it looks great!