FAQs

Sign in to your account and open the Orders tab: you'll see the status and the tracking of every order you've placed with us.

If the status still reads unfulfilled, the order hasn't left the warehouse yet. And if your order contains a pre-order item, the whole order ships on the pre-order date — see the Pre-orders section below.

Yes, as long as the order hasn't shipped yet. Write to us at lofimerch@lofigirl.com or use the live chat with your order number and what you'd like to change.

• Adding an item or merging two orders — we update the order and send you an invoice for the difference.
• Changing your address — we update it right away and confirm.

Once an order has shipped we can still contact the warehouse, but we can't promise anything.

Every method available to you is shown at checkout: major cards, PayPal, Shop Pay, Apple Pay, Klarna, plus local options depending on your country.

Yes. Use the country selector at the top of the site to switch currency. If your currency isn't offered, write to us and we'll create the order manually for you.

Your payment details are never stored on our servers. Every transaction is processed by our payment providers. More detail in our Privacy Policy.

This usually happens when your address needs to be added to our system manually. Contact us via live chat or at lofimerch@lofigirl.com with your full name, address, phone number, email, and a link to the product (plus the size if there is one). We'll create the order and send you a secure invoice.

It depends on the destination, the weight, and which warehouse your order ships from — so there's no single rate we can quote.

Add your items to the cart and use Estimate shipping: you'll see the exact cost and the available delivery options before you pay.

We ship worldwide. If checkout tells you we don't deliver to your country, it's a technical limit on our side, not a refusal — see Checkout won't let me place my order above and we'll sort it out.

Counting from the shipping confirmation email:

• 🌎 Americas — 8 to 12 working days
• 🌍 Europe — 8 to 12 working days
• 🌏 Rest of the world — 12 to 16 working days

US customers: we now import our stock in bulk into our American warehouse before shipping it out, which adds a little time.

Expedited shipping options exist on some destinations, but they aren't always shown at checkout. Write to us at lofimerch@lofigirl.com before ordering and we'll tell you what's available where you live.

You may, depending on your country. We do what we can to limit it, but some import rules are out of our hands. Any customs or import fee is charged by your local authority, not by us.

Check the status first. Unfulfilled means the order hasn't left the warehouse. If it has shipped and nothing has moved for several days, and you haven't had a delay email from us (check your spam folder), get in touch — we'll open an investigation with the warehouse.

One thing to know: carrier claims can only be filed within 30 days of the last tracking scan, so don't wait too long to tell us.

Start with your local post office or delivery depot, with your tracking number in hand — parcels are often held there or left with a neighbour. Once a parcel has been marked delivered by the carrier we can't be held responsible for loss or theft, but tell us anyway and we'll see what can be done.

Get in touch and we'll reship it. Do note that reshipping may involve a new shipping fee. If you'd rather cancel, see our Refund Policy.

A pre-order lets you reserve a record before it's pressed. You pay when you order, and the item ships once it arrives at our warehouse — which can take several months depending on production and supply.

Pre-order items are labelled on the product page and in the Pre-order collection.

The estimated shipping window is shown on the product page. We email you as soon as your order leaves the warehouse. If the date moves, we let you know by email.

• Vinyl only, one of them a pre-order — the whole order ships together on the pre-order date.
• Vinyl plus merch — they ship from different warehouses, so you'll get separate parcels. The merch usually arrives first.

Want your in-stock items sooner? Write to us and we'll split the order.

Under French law you have 14 days from delivery to tell us you're returning an item, with no justification needed.

The item must come back in its original packaging, unwashed and unworn (trying it on is fine). Return shipping is at your expense, and we can't refund the original shipping cost — unless the item is faulty or the order hadn't shipped yet.

Once the item reaches us, it's your call: a refund to your original payment method, or store credit to spend whenever you like on the shop.

You have 30 days from delivery to ask for a refund or a replacement on any product defect.

Send us photos of the product and its packaging — a short video for a vinyl — within 24 hours of delivery, along with your order number. Once we've confirmed the defect we issue a prepaid return label, and you choose: a refund, store credit, or a replacement.

Minor cosmetic marks from transit aren't covered.

Contact us via live chat or at lofimerch@lofigirl.com with your order number, and we'll send you the return link for your country.

Our return portal handles returns, not swaps, so an exchange runs in two steps: you send the item back, and once it reaches us you order the right size.

Taking store credit rather than a refund makes that second step immediate — no waiting for the money to land back on your card. And tell us if the size you need is low on stock: we'll set one aside for you.

Yes, as long as it hasn't shipped. Email lofimerch@lofigirl.com or use the live chat with your full name, your order number, and the reason for cancelling. You'll be refunded in full within 5 working days.

Once an order has shipped it can't be cancelled — but you still have your 14-day right of withdrawal.

3 to 5 working days once the refund is issued. If nothing has landed after a week, get in touch and we'll chase it.

Store credit is available on your account as soon as we issue it, with no bank delay.

Most of our clothing runs from S to XL, with a few exceptions. Sizing varies from one item to the next, so check the size chart on the product page itself — and we generally recommend going one size up.

One size fits all: plaids, sleep masks, socks.

Nine times out of ten it comes from the turntable rather than the record: dust in the groove, a worn stylus, tracking force set too light, or a deck that isn't level.

Our vinyl troubleshooting guide walks through each cause and how to fix it. If you've been through it and the record still won't play properly, it may be a pressing fault — send us a short video and we'll take it from there.