FAQs

Except for pre-orders, your order ships within 7 business days of being placed. Once shipped, allow 5 to 18 business days for delivery, depending on the shipping warehouse and your delivery address. Delivery times are estimates.

Products may ship from the United States or from other countries, and items in the same order may ship from different countries. Shipments from outside the United States may take longer due to international transit and customs clearance. We use the fastest and most efficient services available but cannot guarantee a specific delivery time.

If we cannot ship your order (including a pre-order) within the stated time, we will notify you before that date, give you a revised shipping date and let you choose between accepting the delay and cancelling your order for a full refund to your original payment method.

As soon as your order ships, you will receive an email with your parcel number and a tracking link. A second email is sent when the carrier confirms delivery. You can also track your order from your Customer Account.

For any question about shipping, you can contact the carrier directly via the tracking link, or write to us: we will use all means at our disposal to resolve the issue with the carrier.

They depend on the shipping location, the delivery location, the parcel weight, the carrier and the products concerned. The exact amount, together with any applicable sales tax, is shown to you before you confirm and pay for your order.

Pre-orders ship by the estimated shipping date shown on the Product Page. Orders ship in a single parcel, so if your order contains a pre-order item, the whole order, including in-stock items, ships once the last item is ready. To receive in-stock items sooner, please place a separate order.

If we cannot ship by the estimated date, we will notify you before that date, give you a revised shipping date and let you choose between accepting the delay and cancelling your order for a full refund to your original payment method. Once shipped, delivery follows the usual conditions.

We will inform you of any delay on our part using the contact details you provided, so it is important that they are correct.

Once your order has been handed to the carrier on time, delays in transit are the carrier’s responsibility. Please contact the carrier directly using the tracking link in your shipping email. Our Customer Service can also help you follow up with the carrier.

You are responsible for the accuracy of the delivery name and address (full address, door code, etc.). If the parcel is returned to us due to an invalid address or lack of access, it goes back to our warehouse: please contact Customer Service to find out how to recover your products.

You can cancel or change your order as long as it has not shipped. Contact our Customer Service via the live chat or a ticket on the Site. Once shipping has started, the order can no longer be cancelled or changed.

If you cancel, you will receive store credit for the full price paid within 14 days of your cancellation request. If you cancel because we cannot ship on time (see Section 1), you are refunded to your original payment method instead.

Only possible before shipping. Once your order has shipped, contact the carrier directly as soon as possible. Any fees charged by the carrier are your responsibility and are neither covered nor refunded by us.

Shipping costs are recalculated based on the new weight, unless a “free shipping” promotion is running. Promotions apply only to the products included in the offer: any product added outside the promotion triggers a weight-based recalculation of shipping costs.

Refusing a parcel is not a way to cancel an order. If you refuse delivery, the parcel is returned to our warehouse. Please contact Customer Service. Once the parcel is received and inspected, and if the products are unused with their original seal intact, you will receive store credit for the price of the products, excluding original shipping charges and any return charges billed by the carrier.

Once your order has shipped, we can no longer stop it. You can request a return within 14 days of receipt, under the conditions in Section 3.

You may request a return within 14 days of receiving your order, provided that the products are unused, in their original packaging and with their original seal intact. If this period ends on a Saturday, Sunday or public holiday, it is extended to the next business day. If your order was delivered in several parcels, the period starts when you receive the last one.

To exercise this right, simply let us know clearly:

• via the live chat on the website www.lofigirlshop.com

Once you have notified us of your withdrawal, you have 14 days to return the product. Return costs are your responsibility unless we state otherwise (for example, for a defective product, see below). Only the person who placed the order can exercise this right, even if the order was delivered to another address or person.

Any product whose seal has been opened, broken or removed, or that has been used, cannot be returned for a change of mind. This applies to all products, including clothing, accessories and vinyl records.

Within the 14-day period, send us a clear request stating your order number and the products concerned:

• via the live chat or by opening a ticket on the Site;
• or via the withdrawal function in your Customer Account.

No return is accepted without prior authorization. If your request meets the conditions above, Customer Service will send you a return authorization number and the return instructions, including the return address. You must then ship the products within 14 days of receiving the authorization, with the return authorization number clearly shown on the parcel. Return shipping costs are your responsibility, unless Customer Service tells you otherwise.

Products returned without a return authorization number, to a different address or after the deadline will not be processed. On your request, they will be sent back to you at your expense. If you do not request them within 30 days of being notified, we may dispose of them.

Change-of-mind returns are refunded exclusively as store credit. Once our warehouse has received and accepted your return, we issue store credit equal to the price paid for the returned products, excluding original shipping charges and return costs, within 14 days.

Store credit is added to your Customer Account or sent to you by email as a digital code. It can be used for any purchase on the Site, does not expire and cannot be exchanged for cash, except where required by applicable state law.

You are refunded to your original payment method in the following cases:

• a product you ordered turns out to be out of stock;
• you cancel your order because we cannot ship it on time;
• a product is delivered defective or is not the product you ordered, and we choose to refund rather than replace it;
• a warranty claim where repair or replacement is impossible.

Bank processing times are outside our control.

Notify Customer Service within 14 days of delivery, with your order number and clear photos of the product and its packaging. The seal requirement does not apply in this case. We will, at our option, replace the product or refund the price paid to your original payment method, and we will cover the return shipping costs.

Once your parcel has been handed to the carrier, the risk passes to you. Please contact the carrier first via your tracking link. Contact us as well: we will assist you with your claim against the carrier.

We cannot be held responsible for a parcel stolen after delivery. We recommend contacting the carrier and, where appropriate, filing a police report. We can help you with your claim against the carrier, with no guarantee of outcome.

Contact us: we will open a ticket with our warehouse and the carrier and assist you with any claim for loss in transit. This usually takes several business days.

Products are sold on a shipment basis: the risk of loss or damage passes to you when the parcel is handed to the carrier. Contact us right away with photos of the parcel and its contents: we will help you file a claim with the carrier.

Our products are covered by a one-year Limited Warranty from delivery against defects in materials and workmanship under normal use. The warranty does not cover normal wear and tear, misuse, accidental damage or failure to follow the instructions for use.

To make a claim, contact us within one year of delivery with proof of purchase and evidence of the defect (photos, videos and a description of the issue). If the defect is confirmed, we will, at our option and at our expense (including return shipping), repair or replace the product. If repair or replacement is impossible, we will refund the price paid to your original payment method.

Warranty claims can be sent by email to lofimerch@lofigirl.com or by mail to LOFI MERCH, 200 rue de la Croix Nivert, 75015 Paris, France. Full terms are set out in Article 12 of the Terms and Conditions of Sale – USA. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

• Change-of-mind return: you pay the return shipping costs.
• Product delivered defective or not the product ordered: we pay the return shipping costs.
• Warranty claim: we pay the return shipping costs.

If you changed your mind or ordered the wrong size: we do not process direct exchanges. Return the item under the conditions in Section 3 (unused, seal intact) and use your store credit to place a new order.

If the product was delivered defective or is not the product you ordered: we will, at our option, replace it or refund you, at no cost to you (see Section 5).

A vinyl record requires a minimum tracking force from the cartridge, which depends on correct calibration of the turntable’s counterweight. Many entry-level turntables lack a counterweight, which can cause skipping even if the record has no defect. We recommend checking your turntable’s counterweight setting according to the manufacturer’s specifications.

Once unsealed, a vinyl record cannot be returned for a change of mind. A genuine defect in the record (scratch, warping, pressing defect) is covered under Section 5: notify us within 14 days of delivery, or, after that, under the one-year Limited Warranty.

Some products (vinyl, clothing/accessories) are restricted to specific regions due to international shipping or customs costs. If a product cannot be delivered to your address, the order is cancelled and refunded to your original payment method.

Restocking depends on observed demand, with no guaranteed timeframe. Follow our social media for updates.

Before you confirm your order, the payment page always tells you whether Duties apply and whether they are included in the total price.

If you have a problem with your order, please contact us:

• by email: lofimerch@lofigirl.com
• via the live chat on the website www.lofigirlshop.com

Sign in to your account and open the Orders tab: you'll see the status and the tracking of every order you've placed with us.

If the status still reads unfulfilled, the order hasn't left the warehouse yet. And if your order contains a pre-order item, the whole order ships on the pre-order date — see the Pre-orders section below.

Yes, as long as the order hasn't shipped yet. Write to us through our contact form or use the live chat with your order number and what you'd like to change.

• Adding an item or merging two orders — we update the order and send you an invoice for the difference.
• Changing your address — we update it right away and confirm.

Once an order has shipped we can still contact the warehouse, but we can't promise anything.

Every method available to you is shown at checkout: major cards, PayPal, Shop Pay, Apple Pay, Klarna, plus local options depending on your country.

Yes. Use the country selector at the top of the site to switch currency. If your currency isn't offered, write to us and we'll create the order manually for you.

Your payment details are never stored on our servers. Every transaction is processed by our payment providers. More detail in our Privacy Policy.

This usually happens when your address needs to be added to our system manually. Contact us via live chat or through our contact form with your full name, address, phone number, email, and a link to the product (plus the size if there is one). We'll create the order and send you a secure invoice.

It depends on the destination, the weight, and which warehouse your order ships from — so there's no single rate we can quote.

Add your items to the cart and use Estimate shipping: you'll see the exact cost and the available delivery options before you pay.

We ship worldwide. If checkout tells you we don't deliver to your country, it's a technical limit on our side, not a refusal — see Checkout won't let me place my order above and we'll sort it out.

Counting from the shipping confirmation email:

• 🌎 Americas — 8 to 12 working days
• 🌍 Europe — 8 to 12 working days
• 🌏 Rest of the world — 12 to 16 working days

US customers: we now import our stock in bulk into our American warehouse before shipping it out, which adds a little time.

Expedited shipping options exist on some destinations, but they aren't always shown at checkout. Write to us through our contact form before ordering and we'll tell you what's available where you live.

If no relay point was selected at checkout, we ship your parcel to a relay point close to the delivery address on your order. Same thing if the point you chose turns out to be unavailable (closed, full or no longer in the network): we pick the nearest available one.

We ship a lot of orders every day, so we can't hold a parcel while waiting for a reply — that's why we choose the point for you instead of putting your order on hold.

Not sure where your parcel will go, or want a different point? Just message us on the live chat with your order number. We'll be happy to check the point, or change it as long as your order hasn't shipped yet.

You may, depending on your country. We do what we can to limit it, but some import rules are out of our hands. Any customs or import fee is charged by your local authority, not by us.

Check the status first. Unfulfilled means the order hasn't left the warehouse. If it has shipped and nothing has moved for several days, and you haven't had a delay email from us (check your spam folder), get in touch — we'll open an investigation with the warehouse.

One thing to know: carrier claims can only be filed within 30 days of the last tracking scan, so don't wait too long to tell us.

Start with your local post office or delivery depot, with your tracking number in hand — parcels are often held there or left with a neighbour. Once a parcel has been marked delivered by the carrier we can't be held responsible for loss or theft, but tell us anyway and we'll see what can be done.

Get in touch and we'll reship it. Do note that reshipping may involve a new shipping fee. If you'd rather cancel, see our Refund Policy.

A pre-order lets you reserve a record before it's pressed. You pay when you order, and the item ships once it arrives at our warehouse — which can take several months depending on production and supply.

Pre-order items are labelled on the product page and in the Pre-order collection.

The estimated shipping window is shown on the product page. We email you as soon as your order leaves the warehouse. If the date moves, we let you know by email.

• Vinyl only, one of them a pre-order — the whole order ships together on the pre-order date.
• Vinyl plus merch — they ship from different warehouses, so you'll get separate parcels. The merch usually arrives first.

Want your in-stock items sooner? Write to us and we'll split the order.

Under French law you have 14 days from delivery to tell us you're returning an item, with no justification needed.

The item must come back in its original packaging, unwashed and unworn (trying it on is fine). Return shipping is at your expense, and we can't refund the original shipping cost — unless the item is faulty or the order hadn't shipped yet.

Once the item reaches us, it's your call: a refund to your original payment method, or store credit to spend whenever you like on the shop.

You have 30 days from delivery to ask for a refund or a replacement on any product defect.

Send us photos of the product and its packaging — a short video for a vinyl — within 24 hours of delivery, along with your order number. Once we've confirmed the defect we issue a prepaid return label, and you choose: a refund, store credit, or a replacement.

Minor cosmetic marks from transit aren't covered.

Contact us via live chat or through our contact form with your order number, and we'll send you the return link for your country.

Our return portal handles returns, not swaps, so an exchange runs in two steps: you send the item back, and once it reaches us you order the right size.

Taking store credit rather than a refund makes that second step immediate — no waiting for the money to land back on your card. And tell us if the size you need is low on stock: we'll set one aside for you.

Yes, as long as it hasn't shipped. Write to us through our contact form or use the live chat with your full name, your order number, and the reason for cancelling. You'll be refunded in full within 5 working days.

Once an order has shipped it can't be cancelled — but you still have your 14-day right of withdrawal.

3 to 5 working days once the refund is issued. If nothing has landed after a week, get in touch and we'll chase it.

Store credit is available on your account as soon as we issue it, with no bank delay.

Most of our clothing runs from S to XL, with a few exceptions. Sizing varies from one item to the next, so check the size chart on the product page itself — and we generally recommend going one size up.

One size fits all: plaids, sleep masks, socks.

Nine times out of ten it comes from the turntable rather than the record: dust in the groove, a worn stylus, tracking force set too light, or a deck that isn't level.

Our vinyl troubleshooting guide walks through each cause and how to fix it. If you've been through it and the record still won't play properly, it may be a pressing fault — send us a short video and we'll take it from there.