Dispute Resolution

Consumer Mediation (EU customers)

If you are a consumer residing in the European Union, you may refer any dispute with us to the approved French consumer mediator:

CM2C (Centre de la Médiation de la Consommation de Conciliateurs de Justice)
Website: https://www.cm2c.net
Email: contact@cm2c.net
Phone: +33 (0)1 89 47 00 14

Before contacting the mediator, you must first send us a written claim at:

LOFI MERCH — 200 rue de la Croix Nivert, 75015 Paris, France

If no amicable solution is found within 60 days, the mediator may assist you in resolving the dispute.