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Last updated : May 2026
These general terms and conditions of sale (hereinafter the “General Terms and Conditions of Sale” or “GTCS”) apply to any purchase made by a natural person having the status of consumer on the LOFI GIRL SHOP e-commerce website (hereinafter an “Order”), accessible at Lofigirlshop.com, (hereinafter the “Site”) from LOFI MERCH, the publisher of the Site.
LOFI MERCH is a simplified joint-stock company (société par actions simplifiée), with share capital of 50,000 euros, registered with the Paris Trade and Companies Register under SIREN number 931 785 539, having its registered office at 22 Avenue Pierre Ier de Serbie, 75116 Paris, France, operating under intra-Community VAT number FR 56931785539 (“LOFI MERCH”, “we”, “our”, “us” or the “Seller”).
Please note: any Order placed on the Site necessarily implies the Customer’s unreserved acceptance of these General Terms and Conditions of Sale.
In these GTCS, the terms used below shall have the following meanings:
These GTCS aim to define the terms of the contract concluded at a distance between the Parties. The GTCS set out the rights and obligations of the Parties with respect to the sale of the Products on the Site. These GTCS are enforceable against the Customer from the moment they are accepted by the Customer when placing an Order on the Site.
These GTCS may be modified at any time by LOFI MERCH. The version of the GTCS applicable to an Order is the one accepted by the Customer at the time the Order is placed. The Customer declares having read and unreservedly accepted these General Terms and Conditions of Sale before placing an Order.
The fact that LOFI MERCH does not, at any given time, rely on any of the clauses of these GTCS shall in no case be construed as a waiver by LOFI MERCH of the right to subsequently rely on such clause. Likewise, any condition contrary to the GTCS requested by the Customer and not accepted by LOFI MERCH shall be unenforceable against it.
Placing an Order takes place in several steps:
• On each Product page, the Customer may add Products to their shopping cart by clicking on the “Add to cart” button, or “Pre-order” if it is a Product available for Pre-order. When the Customer’s cart is complete, the Customer may validate their cart by clicking on the “Checkout” button.
• The Customer is then invited to complete their personal information and delivery information; any incorrect information may result in a potential delay in the Order or even its cancellation. The Customer has the option to create a Customer Account in order to proceed with the Order. The Customer is then invited to choose the payment method and to complete the payment information.
LOFI MERCH acknowledges receipt of the Order as soon as it is validated by sending the Customer a confirmation email summarising the conditions of the Order, including the Products ordered, the delivery address and delivery times. In accordance with Article L.221-13 of the French Consumer Code (“Code de la consommation”), the acknowledgement of receipt constitutes confirmation of the contract including all the information provided for in Article L.221-5 of the Consumer Code. The day of the Order is understood as the day the acknowledgement of receipt of the Order is sent.
In certain cases, in particular in the event of non-payment, incorrect address, prior dispute with the Customer relating to the settlement of an Order, or any other issue relating to the information provided when placing the Order, LOFI MERCH reserves the right to block the Order until the issue is resolved. In the event of prolonged non-payment, LOFI MERCH reserves the right to terminate the sale as of right, without prejudice to any other damages it may claim from the Customer.
4.1 Description of the Products
The Products offered on the Site are described and presented, in accordance with the Product Sheet, by the Seller as accurately as possible so that the Customer has access to all information relating to the essential characteristics of the Product before placing their Order.
In any event, despite all the care taken by the Seller, minor variations between the visual presentation of the Products on the Site and the Product delivered cannot be excluded.
Photographs of the Products on the Site are provided for illustrative purposes only; the actual appearance of the Product may vary slightly depending on the characteristics of your screen and computer equipment.
The Customer is invited to refer to the description of each Product on the Site to ascertain its characteristics and, in case of doubt or if further information is required, to contact Customer Service whose details are set out in the Customer Service article below.
4.2 Availability of the Products
Products are offered subject to availability. Product offers and their prices are valid for as long as they are visible on the Site. The Customer is invited to check the availability of the Products sold on the information page of the relevant Product. LOFI MERCH uses its best efforts to ensure that the Site is kept up to date regarding Product stocks. A delay may occur between the state of stock and its update on the Site.
In the event of an Order for a Product that proves to be unavailable, LOFI MERCH will inform the Customer without delay of the cancellation of the Order due to unavailability of stock. In the event of an Order for several Products, if one of the Products ultimately proves to be unavailable, LOFI MERCH will then inform the Customer of the impossibility of dispatching the unavailable Product. The remainder of the Order will be processed and dispatched to the Customer within the timeframes set out in the Order tracking information email. In such case, the Customer may also opt for the total cancellation of their Order, provided that they inform LOFI MERCH Customer Service beforehand by email, as long as the Order has not yet been dispatched.
In accordance with Article L.221-11 of the French Consumer Code, the Seller will provide the Customer, on its Site, with all the information provided for in Article L.221-5 of the French Consumer Code.
4.3 Use of the Products
The Customer is solely responsible for the correct use of the Products in accordance with the applicable instructions for use, recommendations and safety standards. LOFI MERCH shall in no event be liable for any damage resulting from a use or implementation not in accordance with the prescriptions. The Customer undertakes not to use the Products in a manner that would infringe the rights of LOFI MERCH or of third parties.
5.1 Price
The prices of the Products are indicated on the Site in euros or in the official currency of the country or region selected. They do not include delivery costs.
For metropolitan France and European Union countries, the prices are stated inclusive of all taxes (TTC), the VAT applied being the rate in force on the day of the Order. Any change in the VAT rate will be automatically reflected in the price of the Products. For other countries, the prices are stated exclusive of VAT.
For Orders placed from a country located outside the European Union, the prices are indicated exclusive of taxes (HT). In such case, the Customer is solely responsible for the payment of all taxes, customs duties, import fees and any other amounts due under the legislation applicable in their country of residence or delivery. The Seller shall not be held liable for the non-payment of such amounts by the Customer. Unless expressly stipulated otherwise, any bank fees, exchange fees or commissions linked to the payment method chosen by the Customer shall be borne exclusively by the Customer.
The shipping costs of the Products depend on the place of delivery, the place of dispatch, the weight of the parcel, the number of orders dispatched per month, the carrier, and the Products concerned.
LOFI MERCH reserves the right to modify the price of the Products at any time at its sole discretion or to offer occasional discounts on the Products. Such modifications shall not affect Orders already placed, and the Products shall be invoiced at the price displayed at the time of your Order.
Discounts may not be combined.
5.2 Payment methods
The Customer may consult the payment methods accepted by the Site below:
• Bank cards (Visa, Mastercard, American Express, etc.)
• Apple Pay
• PayPal
• ShopPay
• Klarna
• Bancontact
• BLIK
• iDEAL
• Przelewy24
• UnionPay
• Wero
• Maestro
The payment methods actually available at the time of the Order may vary; they will be specified before proceeding with the Order.
5.3 Payment terms
Payment of Orders is made exclusively on the Site. The Site guarantees the security of payment by bank card using the SSL (Secure Socket Layer) protocol encryption system, thereby ensuring the confidentiality and security of the data transmitted in connection with an online payment made on the Site.
Depending on each Order and/or each Product, LOFI MERCH reserves the right not to offer certain payment methods or to offer others. In any event, LOFI MERCH undertakes to clearly and legibly indicate the means of payment accepted by it, in particular in the “Payment” section, available on its Site at the time of finalising your Order. All payment-related fees are borne by the Customer.
In the event of payment by credit card, your account is debited at the time of confirmation of your Order.
In the event that the Site is technically unable to process the payment of the Order, the Order will be automatically cancelled and the Customer will be notified by email.
5.4 Invoicing
The invoice sent to the Customer includes the information provided by the latter when placing the Order. The information provided cannot be modified after the invoice is issued.
The Customer accepts to receive their purchase invoice only in electronic format at their email address.
6.1 Delivery terms
The Products are delivered to the delivery address indicated by the Customer when placing the Order, through the transport companies selected based on their efficiency and speed depending on the geographical parameters.
The Customer is responsible for the information relating to the name and delivery address. Such information must be precise, accurate and complete in order to enable delivery under normal conditions. As such, the Customer is required to provide all information essential for delivery (exact address, door code, etc.). LOFI MERCH cannot be held liable in the event of return of the delivery due to an incorrect address or the impossibility of delivering to the address indicated. In such case, the products will be returned to LOFI MERCH’s warehouse and the Customer must contact LOFI MERCH Customer Service, whose details are set out in the “Contact us” article, to find out the steps to follow to recover the ordered Products.
Any risk of loss or damage to the Products is transferred to the Customer at the time when the Customer or a third party designated by them, other than the carrier, takes physical possession of the Products.
In the event of a delivery delay attributable to LOFI MERCH, the Customer will be informed via the contact details provided. This is why it is important that the contact details are complete and accurate. In the event of a delivery delay by LOFI MERCH of more than 30 days after the scheduled delivery time, the Customer may request the termination of the Order, by registered letter with acknowledgement of receipt, or by a written instrument on another durable medium, if, after having required LOFI MERCH in the same manner to carry out the delivery within an additional reasonable period, LOFI MERCH has not performed within such period. The sale contract is considered terminated upon receipt by the Seller of the letter or the written instrument informing it of such termination, unless the professional has performed in the meantime.
6.2 Delivery times
With the exception of Pre-orders, all Orders are processed within seven (7) business days following the date the Order is recorded. The Company will use its best efforts to ensure that Pre-orders are processed within a maximum period of six (6) months.
Delivery times run from the dispatch of the Products by LOFI MERCH and are given for information purposes only. Outside of Pre-order cases, LOFI MERCH will use its best efforts to ensure that the Products are delivered within five (5) to eighteen (18) business days, depending on the dispatch warehouse and the delivery address indicated by the Customer. Once the Pre-order has been processed, the Products are delivered under the same conditions. For international deliveries, LOFI MERCH undertakes to use the fastest and most efficient services depending on the geographical area, without being able to guarantee a specific delivery time.
These timeframes are likely to be extended due to circumstances beyond LOFI MERCH’s control, in particular in the event of a delay attributable to the carrier or the logistics provider in charge of transport. In such cases, LOFI MERCH cannot be held liable, provided that the Product was handed over to the carrier within the scheduled timeframes. The Customer is then invited to contact the transport company directly via the tracking email referred to in Article 6.4. The termination right provided for in Article 6.1 applies only to delays directly attributable to LOFI MERCH and not to transport times falling under the sole responsibility of the transport companies.
6.3 Delivery costs
Save where the Site offers otherwise, delivery costs are borne by the Customer and are indicated when placing the Order before its validation and payment, based on the delivery information provided.
6.4 Order tracking
As soon as LOFI MERCH dispatches the ordered products, an email is sent to the Customer. The Customer is informed of their parcel number and is provided with a link to the delivery tracking Site. An email is also sent to the Customer when delivery of the Products is confirmed by the transport company. The Customer may also track the status of their Order from their Customer Account.
For any question relating to the transport of their Order, the Customer may contact the transport company directly via the tracking link provided, or LOFI MERCH Customer Service whose details are set out in the “Contact us” article. Customer Service undertakes to use all available means to resolve the dispute with the carrier.
7.1 Right of withdrawal
7.1.1 Applicability of the right of withdrawal
Pursuant to the provisions of Articles L.221-18 et seq. of the French Consumer Code, following their online Order, the Customer has a period of fourteen (14) days, from the date of receipt by the Customer or by a third party designated by the Customer of the Products subject to their Order, to exercise their right of withdrawal. If the period expires on a Saturday, Sunday, public holiday or non-working day, this period is extended until the next business day. If the Customer has placed an Order for several Products delivered separately or in the case of an order for a Product composed of multiple lots or pieces delivered in stages, the period runs from receipt of the last good, lot or piece.
In accordance with Article L.221-28 of the French Consumer Code, the exercise of the right of withdrawal is excluded for the following products:
• products likely to perish quickly or to deteriorate rapidly;
• products that you have unsealed after delivery and that cannot be returned for reasons of hygiene or health protection;
7.1.2 When the Customer’s right of withdrawal is applicable:
To exercise your right of withdrawal, please notify your decision to withdraw by means of an unambiguous statement expressing your wish to withdraw:
• by email at the following address: lofimerch@lofigirl.com
• by direct message: on the live chat available on the Site.
The Customer has the option to use the withdrawal form attached hereto, in accordance with Article L.221-1 of the French Consumer Code. In order for the fourteen (14) day withdrawal period to be respected, the communication relating to the exercise of the right of withdrawal must be transmitted before the expiry of such period. In the event of dispatch by post, the date of dispatch shown on the postmark shall prevail. Once your withdrawal intention has been communicated, the Products must imperatively be returned to the address indicated by Customer Service within a maximum period of fourteen (14) days after you have communicated your decision to withdraw. The Customer must bear the cost of returning the Products, unless otherwise indicated by Customer Service.
The Customer who placed the Order is the only person entitled to exercise this right of withdrawal. In the event of delivery to a different person, this right cannot be exercised by the recipient of the Order.
7.1.3 Refund terms
LOFI MERCH shall refund all sums paid by the Customer, except for return shipping costs and, where applicable, the additional cost arising from the choice of a delivery method more expensive than the standard method, no later than fourteen (14) days following receipt of the returned Products or receipt of proof of dispatch by the Customer, if this is communicated earlier.
The refund is made by the same payment method as the one used for the initial Order, unless the Customer expressly agrees to another method. It causes no costs to the Customer. The time it takes to be credited to the Customer’s bank account depends on the practices of their banking establishment and is not attributable to LOFI MERCH.
LOFI MERCH reserves the right to deduct from the refund any depreciation in value resulting from handling of the Products beyond what is necessary to establish their nature, characteristics and proper functioning, in accordance with Article L.221-23 of the French Consumer Code.
7.2 Right of cancellation or modification of the Order
The Customer may cancel or modify their Order by sending a complaint to Customer Service. The Customer’s right of modification or cancellation may be exercised as long as the Product has not yet been dispatched.
The Seller undertakes to refund the Customer the entire price paid. LOFI MERCH will refund the sums paid within a maximum period of fourteen (14) days from the cancellation request, in accordance with the same refund terms as in Article 7.1.3 above.
8.1 Retention of title
The Products sold remain the property of LOFI MERCH until full payment of their price. Failure to pay may result in the termination of these GTCS leading to the cancellation of the sale contract and the return of the Products.
The Customer is obliged to keep and manage the Products subject to retention of title as a reasonable person would, until the time when title to such Products is transferred to them.
8.2 Transfer of risk
Notwithstanding the retention of title clause stipulated above, the risk of loss or damage to the Product is transferred to the Customer at the time when the Customer or a third party designated by them takes physical possession of such Product. Where the Customer entrusts the Product to a carrier other than the one offered by LOFI MERCH, the risk of loss or damage to the Product is transferred to the Customer when the Product is handed over to the carrier.
For any complaint, information or question about the products, our Customer Service is at your disposal Monday to Friday, excluding public holidays and exceptional closure periods: 3 p.m. – 6 p.m. (Paris time).
Email: lofimerch@lofigirl.com or via the live chat available on the Site.
The Seller undertakes to respond to you within a period of seven (7) business days.
LOFI MERCH is the sole owner or licensee for the entire world of all rights, including intellectual property rights, in all visuals, photographs, texts, comments, information, works, illustrations, trademarks, logos, trade names, graphics, audio and video clips, drawings, images and other content reproduced on the Site. Any reproduction, in whole or in part, of the Site or its content, other than for strictly personal use, is prohibited, save with the written authorisation of LOFI MERCH.
The Customer is only authorised to use the Site and its content in accordance with the General Terms and Conditions of Sale. The Customer may not reproduce, make available to the public, perform, publish or modify all or part of the Site and its content without the prior written consent of LOFI MERCH.
Any action going beyond such rights of access and use, and in particular any reproduction, making available to third parties, or unlawful downloading, constitutes an act of infringement. The Customer undertakes not to use or implement a robot or any other automated means to access the Site and/or the content, and more generally not to attempt to undermine the operation of the Site.
Save in cases expressly authorised by law, the Customer must not, nor allow others to, modify, adapt, translate, reverse engineer, decompile or disassemble the Site or any of its elements, or create derivative works.
In the event of non-performance or improper performance of the General Terms and Conditions of Sale by the Seller, LOFI MERCH shall be liable only for the direct damages resulting therefrom that may be suffered by the Customer.
LOFI MERCH shall not be liable for any indirect damages that may result from any breach of the GTCS.
LOFI MERCH cannot be held liable for any interruption of the transactions carried out through the Site, for any inconvenience or damage inherent to the use of the Internet network, a service outage, an external intrusion or the presence of computer viruses, or any failure or negligence attributable to the Customer or to a third party to the GTCS, or to a case of force majeure.
12.1 Legal warranties
Irrespective of any commercial warranty that may be granted to the Customer, LOFI MERCH remains bound by defects of conformity of the Product it has sold in accordance with Articles L.217-3 to L.217-7 and L.224-25-12 to L.224-25-26 of the French Consumer Code.
LOFI MERCH also remains bound by the legal warranty against hidden defects under the conditions set out in Articles 1641 to 1649 of the French Civil Code.
12.2 Implementation of the warranty of conformity
You have a period of twenty-four (24) months from the delivery of the goods to take action on the basis of the legal warranty of conforming delivery.
In the event of a defect of conformity, you may choose between repair or replacement of the goods, in accordance with Articles L.217-3 to L.217-20 of the French Consumer Code. LOFI MERCH nevertheless reserves the right not to proceed in accordance with the Customer’s choice if such choice would entail a cost manifestly disproportionate compared to the other option, taking into account the value of the Product or the significance of the defect. If repair or replacement of the goods is impossible, you may choose between a partial refund of the price or termination of the contract, in accordance with Article L.217-12 of the French Consumer Code.
During the twenty-four (24) months following the delivery of the goods subject to your Order, you are exempt from providing proof of the existence of the defect of conformity. This warranty of conformity does not apply to normal wear and tear of the Products.
12.3 Implementation of the warranty against hidden defects
You may also exercise the warranty against hidden defects of the item sold as provided for in Article 1641 of the French Civil Code. In such case, you may choose between rescission of the sale or a reduction of the sale price in accordance with Article 1644 of the French Civil Code.
12.4 Contact
In order to obtain the implementation of these legal warranties, the Customer may contact LOFI MERCH by email.
Email: lofimerch@lofigirl.com
The information collected by the Seller upon any Order placed by the Customer is necessary for the management of their Order by the Seller. The Customer’s personal data is processed in particular when they log in to their account, when they place an order on the Site, when they post a review in the dedicated area, as well as for all other purposes set out in the privacy policy.
The Seller, as data controller, processes the Customer’s data linked to the management of the contractual relationship for the duration necessary for the processing, namely in particular the duration of the Order or the services and the duration necessary to establish proof of a right.
In accordance with French Law No. 78-17 of 6 January 1978 “Informatique et Libertés” and Regulation (EU) No. 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, the “GDPR”, the Customer has a right of access, a right of rectification, a right to erasure, a right to restriction of processing, a right to data portability, a right to object, a right to withdraw their consent, the right not to be subject to a decision based solely on automated processing, including profiling, a right to deletion of personal data concerning them, and a right to lodge a complaint with the CNIL. The Customer also has the right to define directives on the fate of their personal data. They may exercise their rights by email at lofimerch@lofigirl.com.
For more information on the processing of personal data, the Customer may access the privacy policy and the cookies policy.
LOFI MERCH shall not be held liable for any delay or non-performance of its obligations under the GTCS that would be due to a case or situation of force majeure, as defined by French case-law and substantive law.
In accordance with Article L.612-1 of the French Consumer Code, the Customer has the right to resort, free of charge, to a consumer mediator with a view to the amicable resolution of any dispute that may arise between them and LOFI MERCH.
In the event of a written complaint submitted by the Customer and not resolved by LOFI MERCH, the Customer may have free access to a consumer mediation scheme with a view to the amicable resolution of their dispute. The Customer may submit their request to the Centre de médiation de la consommation de conciliateurs de justice (CM2C), the approved and designated mediator of LOFI MERCH, whose details are as follows:
Email: cm2c@cm2c.net
Postal address: 49 Rue de Ponthieu, 75008 Paris
Website: CM2C, Centre de la Médiation de la Consommation de Conciliateurs de Justice
The Customer is also reminded that, in accordance with Article 14 of Regulation (EU) No. 524/2013, the European Commission has set up an Online Dispute Resolution platform, facilitating the independent out-of-court settlement of online disputes between consumers and professionals in the European Union.
This platform is accessible at the following link: European Commission Online Dispute Resolution.
These GTCS have been drafted in the French language. In the event of translation and contradiction between the different versions of these GTCS, the French version shall prevail.
In the event of a dispute that may arise from these GTCS and the use of the Site, the provisions of these GTCS shall apply as a priority over any other contractual document, and in the silence of the present terms or for any provision of public policy, French law shall apply.
Any dispute arising out of or in connection with these GTCS and the use of the Site shall be submitted to the competent French courts. However, in accordance with Regulation (EU) No. 1215/2012 of 12 December 2012 (Brussels I bis) and Regulation (EC) No. 593/2008 of 17 June 2008 (Rome I), the Customer residing in a Member State of the European Union other than France benefits from the protection of the mandatory provisions of the law of their country of habitual residence, and may bring proceedings before the competent courts of that same country. The choice of French law cannot have the effect of depriving the consumer Customer of the protection afforded to them by the provisions that cannot be derogated from by agreement in the country where they have their habitual residence.
You have the option to consult the GTCS on the Site. You may also print or save this document using the usual function of your Internet browser (generally “File” > “Save As”). You may also download and archive this document in PDF format. Adobe Reader software (available free of charge at www.adobe.com) or another program compatible with the PDF format is required to read the PDF file.
Each Customer undertakes to create only one account on the Site. The creation of multiple accounts, in particular for the purpose of circumventing a suspension, accumulating promotional benefits or committing fraud, is expressly prohibited. LOFI MERCH reserves the right to suspend or delete any account of which it becomes aware that constitutes a duplicate, without notice or compensation.
You may also archive the GTCS as well as the contractual terms of your Order by downloading the GTCS and saving them together with your Order confirmation.
The fact that LOFI MERCH decides, once the Customer’s Order has been concluded, no longer to apply one of the clauses of the online GTCS or of the Site’s Legal Notices to future Orders placed by the Customer, shall in no case entail a definitive waiver of such clauses for Orders already placed. The nullity of any of the clauses of these GTCS shall not affect the validity of the other clauses, which shall remain fully in force.
APPENDIX: STANDARD WITHDRAWAL FORM TEMPLATE
If the Customer wishes to exercise their right of withdrawal, on the applicable Products – in compliance with the conditions set out in Article 7 and in accordance with the applicable regulations, they may use the form below:
The form must be sent by email to the following address: lofimerch@lofigirl.com
——————————————————————————————————————————————————
To the attention of LOFI MERCH – 22 Avenue Pierre I¹er de Serbie – 75116 PARIS
I, (XXX), hereby notify you of my withdrawal from the contract relating to the sale of the good (*) below:
Ordered on (XXX) / received on (XXX):
Name of the consumer(s):
Address of the consumer(s):
Signature of the consumer(s) (only in the case of notification of this form on paper):
Date: