Politique d’expédition

At Lofi Girl, we understand how important it is for you to receive your order promptly and safely. Below, you'll find all the essential information regarding tracking, shipping times, costs, and responsibilities.

1. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking link. To track your package:

  1. Click the tracking link provided in the shipping confirmation email.
  2. If you have not received a shipping confirmation or if your tracking number is missing, contact our Customer Service team via live chat or email. We will assist you in locating your package.

2. Shipping Times and Costs

Delivery Timeframes

  • Orders are typically delivered within 5 to 18 business days worldwide, depending on:
    • The warehouse from which the product is shipped.
    • Your delivery location.
  • While these delivery times are based on our experience, delays may occur due to unforeseen circumstances.
  • If your order is delayed by more than 30 days beyond the expected delivery timeframe, you are eligible for a full refund.

Shipping Costs

  • Shipping costs are calculated during checkout and may vary based on your destination and the items in your order.
  • Ensure that your shipping details are accurate to avoid delays.

3. Customs and Import Fees

  • Customs Fees: Some orders may be subject to customs fees or import taxes based on your country’s regulations.
  • These fees are not covered by Lofi Girl and are the responsibility of the customer.
  • For more information about customs fees, consult your local customs office.

4. Address Accuracy and Reshipping

Ensure Accurate Details

  • Please double-check your address and contact information before placing an order.
  • Lofi Girl is not responsible for incorrect addresses provided by customers.

Reshipping Policy

  • If a package is shipped to an incorrect address:
    • You may request a reshipment and cover the cost of the second shipment.
    • Alternatively, you may request a refund, excluding the original shipping costs.

5. Lost or Stolen Packages

If your package is marked as "Delivered" but you have not received it:

  1. Check with your local post office using the tracking number provided.
  2. Please note:
    • Lofi Girl is not responsible for lost or stolen packages after delivery confirmation.

6. Delivery Conditions

  • Ensure someone is available to receive the package at the delivery address.
  • Lofi Girl is not responsible for packages delivered to front porches or unsecured locations.
  • Lofi Girl advises the customer not to use post office boxes or other package pick up locations due to delivery issues

7. Shipping Exceptions

Due to current political and economic conditions, Lofi Girl is unable to ship to certain countries.

  • We apologize for any inconvenience caused.
  • Our policy will be updated once shipping to these regions resumes.
  • For more information about shipping exceptions, please contact our Customer Service team.

8. Customer Support

If you have questions about shipping, tracking, or delivery, please contact our Customer Service team:

  • Live Chat
  • Email: lofimerch@lofigirl.com