Notes

The first step of making our merchandise is selecting the materials, and comparing properties such as thermal conductivity, strength, flexibility and weight. This ensures the final product functions properly and will meet our performance standards.

The next step is design, drawing inspiration from characters and places in the Lofi Girl universe. Different concepts are experimented with and sketches are born. From there, color, aesthetics, silhouette and any other special details such as embroidery and ink prints are decided.

Before bulk-producing, we need to first make sure that the final product meet performance standards. Samples of the product are tested and analysed, including stitchwork and measurements. Attention to detail is critical. If errors are spotted or the product falls short of the standards, the design is adjusted before restarting production.

Once production is complete, we work closely with suppliers around the world to ensure the products are produced in the right quantity and ready to be delivered to patient customers on time. The suppliers are also responsible for the packaging, storage, unitization and transport.

Our customer service is here to help you with any questions or concerns you have regarding your merch! Whether you're having trouble placing an order, looking to track a package or need to double-check how to wash an item, we're here with you every step of the way. Support is available in multiple languages, including English, French, Spanish and Portugese.